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Frequently asked questions
How can we make the changes in the order which is already being placed?
We understand that there could be last minute order change. You can write and send your change or get in touch with our support team on WhatsApp or Call (working days between 10:00 a.m. – 6:00 p.m.) within 24 hrs of placing the order.Change will only be made subject to possibilities and order not being processed/ready for shipment or shipped.
When will I get my order?
Order will be dispatched within 2–3 working days from the date of order and delivered within 3–7 working days from dispatch date. Delivery times vary depending on your location.
Once your order has shipped, you will receive an Whatsapp message/ email with further information.
How can we cancel the order which is already placed?
Once an order is placed, it cannot be cancelled or refunded. We prioritise timely order processing; therefore, all orders are forwarded to the production team as soon as they are received.
What happens in case of an incorrect address or refused delivery?
If a package is returned to our office due to an incomplete or incorrect address, being unclaimed, or refused delivery, the customers are subject to pay a 25% restocking fee and will be responsible to pay shipping charges for the reshipment.
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